Question 1

Opening Hours

Accepted Answer

Monday to Friday 8am to 4 pm  , Saturday  9am to 3 pm , Closed Sunday and Public Holidays

Question 2

Where can I park?

Accepted Answer

Parking On Victoria Rd From 10 am to 3 pm Monday to Friday and All Day Saturday
Parking available Bellevue Avenue / Dickson Avenue and can enter in person via Dickson Lane

Question 3

What is your address?

Accepted Answer

1075 Victoria Rd West Ryde NSW 2114, Opposite McDonalds , Entry Also Via Dickson Lane

Question 4

What types of items can you frame?

Accepted Answer

We can frame anything, we specialise in framing:
- photos , posters, artwork
- sports memorabilia (jerseys, signed balls, tickets)
- needlework, embroidery, tapestry, carpets
- jigsaw puzzles, diamond dots
- diplomas, certificates, family heirlooms
- shadow boxes for 3D objects

Question 5

How long does custom framing take?

Accepted Answer

Standard projects: 5 - 14 business days
Rush service: Same day if morning drop-off
Complex designs:  5 - 14 business days

The main dependency for finishing your project is whether the materials are in store, if you need a rush service speak to our staff and they can provide you with what's available to meet your needs

Question 6

How much will framing my project cost?

Accepted Answer

Prices vary based on:
- dimensions
- frame 
- mattboards 
- glazing type (e.g. standard to museum grade)
- design complexity

Contact us via mail or phone to receive an estimate quote

Question 7

What is your return policy?

Accepted Answer

Unfortunately non-refundable for custom framing. If there are any issues with completed project, we will disassemble the project and provide back your items.

Question 8

How do I care for my framed piece?

Accepted Answer

Avoid direct sunlight or high humidity
For frames / canvas - dust with a soft dry cloth
For glass use glass cleaner or water or diluted vinegar

If the piece is exposed to direct sunlight - talk to staff about UV protection glazing options

Question 9

How do you protect my piece from damage?

Accepted Answer

We use quality materials including acid-free matboards and ph treated backing to prevent yellowing.

Different glazing options are also available from standard framer's glass to museum grade (protects from UV damage)

For artworks - you can use a matboard to add space between glazing and artpiece this makes sure the paint does not stick or touch the glazing.

Our staff will recommend what goes best with your piece and needs.

Question 10

When will my artwork need or not need glass / glazing ?

Accepted Answer

Glazing is recommended for pieces using media such as ink, watercolour, pencil, pastel charcoal on paper where it provides protection to paper from damage from moisture and dust.
It is not recommended for canvas, textured acrylic / impasto art and new oil paintings.

Frequently Asked Questions

Frequently asked questions